Implementation Manager, Customer Success

Gateless is a visionary, remote-first, technology company that is intent on solving impossible problems. We are focused on the application of next-generation automation, combining unmatched industry knowledge, expert systems, patent pending machine learning and vision-based artificial intelligence (AI) to create solutions that will revolutionize the mortgage lending experience. Our team is the perfect blend of curious, compassionate, and tenacious. We are looking for exceptional candidates who share our values, whose talents make us better, and are driven by the thought of transforming the mortgage industry.

What you’ll do (About Role)

Solution Architecture and Implementation Management

• Solution architect, translate customer needs into requirements for Product/Dev execution and implement enterprise level mortgage technology solutions.
• Support Sales activities through customer discovery sessions focused on understanding their people, process and technology ecosystem and how Gateless products can deliver maximum ROI.
• Manage multiple software implementations with top 100 banking and independent mortgage lending companies.

Account Management

• Establish and maintain relationships with executive level stakeholders across top banking and mortgage lending companies, including c-suite level roles.
Manage Production Support activities for customer roster with internal support of matrixed Production Support framework.

Strategic Insights

• Identify and drive implementation of strategic insights for customer roster leveraging business intelligence data and reporting.
• Develop and ensure the effective flow of information, analytics, and reporting among customer senior management and Gateless internal stakeholders.

Your Skills (Skills we are looking for)

• Ability to understand customer mortgage origination focused business drivers/requirements and how they align to Gateless technology solutions.
• Direct operational experience or significant real-world exposure to the mortgage origination process and underlying technology ecosystem.
• Current working level understanding of the mortgage technology vendor landscape.
• Ability and willingness to execute across strategic and tactical responsibilities.
• Comfortable and effective in a fully remote culture.
• Excited about working in an emerging and innovative space within an entrepreneurial, startup driven environment.
• Self-motivated, highly productive, and result-driven problem solver with excellent analytical and project management skills.
• Manage pre-defined weekly, monthly, and quarterly deliverables, as well as a fluid portfolio of high-priority projects.
• Excellent interpersonal, written, and oral communication skills. including the development of presentation content. Strong research skills.
• Ability to multi-task and exhibit initiative to work across teams and collaborate effectively.
• Possesses a customer-centric / customer first mindset.
• Open minded – inclusive and collaborative. High-level of professional integrity.

Experience or Qualification

• Bachelor’s degree in business (Finance, Accounting, Marketing, etc.), or Information Technology.
• 10+ years of work experience in technology implementation, transformation strategy and execution, or enterprise level change management.
• 10+ years of mortgage lending experience – experience working with lender origination systems (LOS) required, experience with point of sale (POS) solutions, automated underwriting systems (AUS), underwriting process and rules/workflow engines a plus.
• Demonstrated career successes with customer, or partner implementation of technology or data solutions.
• Strong experience leading enterprise-level program management and execution.