Partnering with Gateless: Open Communication

Chief Credit Officer Ashley Kaleimamahu, shares how her seamless integration of Gateless Smart Underwrite® has transformed her organization’s underwriting process. Her commitment to adopting cutting-edge technology has led to remarkable improvements in efficiency and accuracy.

Based on the video transcript, the Ashley discusses the partnership between their company and Gateless. The key points of the synopsis are as follows:

A Unique Partnership: Ashley describes their partnership with Gateless as being very different from other vendor relationships [00:10]. Unlike traditional vendors who offer a “take it or leave it” product, Gateless engages in a collaborative and consistent feedback loop [00:15].

Customer-Centric Development: Gateless involves its customers in the product development process. Before any updates or changes to their review process are rolled out, they discuss them with customers to get feedback [00:23]. This approach is seen as a significant differentiator from other vendors [00:36].

Improved Product Adoption: Ashley highlights that this open line of communication and willingness to consider customer ideas or pain points significantly helps with the adoption of the technology [01:10]. The company’s employees are encouraged to bring any struggles they have with the Gateless platform to the speaker, who then takes the feedback directly to Gateless [01:50]. This collaborative dynamic makes users feel heard and facilitates a smoother transition to the new technology [02:07].